Frequently Asked Questions
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A new luxury, residential hospitality brandoffering exceptional living experiences and luxury concierge-like services.
A hotel-style, light cleaning of your home. Executed by a trained DVORA expert, he/she will spend 20 minutes refreshing each unit each week:
- Bed made to hotel standards
- Trash & recycling removed
- Kitchen surfaces wiped down
- Fluff pillows & couch in living area
- Light cleaning of dishes / loading or unloading of dishwasher
Yes, we offer additional WeeklyRefresh services at an extra cost.
Our DVORAZ are full- and part-time W2 employees, carefully screened, vetted and trained by our staff.
Booking of DVORA services should be done through your Community Manager. Our Application, launching end of 2018, will be the hub of all communication with community managers, building staff and DVORA. A one stop shop for all your home needs. You will receive a reminder before your service and immediately following letting you know that we have attended to your unit. There will also be a door hanger placed on your doorknob indicating when the DVORA is in your unit and when they are complete.
Yes, using the same DVORA every week will allow you to build a relationship rooted in trust with our team. You should never have to worry about the people who enter your home through DVORA
We free up your time by handling your to-do list while you’re out with friends, family, working or traveling. Monday – Friday, 9-5
A copy of your key will be kept in a secure location under the supervision of the concierge. Your DVORA cleaner/handyman will sign out your key on the day of your service and will return it following completion.
None! DVORA uses our own cleaning supplies and supplies. The products we use are “Clean and Authentic” No Harsh chemicals, dyes or strong odors. Our “Signature Smell” room and linen spray is organic and safe.
No, our staff professionals have their own tools and supplies. For certain A-La Carte services supplies will be needed to beprovided by the resident – those are indicated in our A-La Carte service menu.
Our team has spent countless hours pricing and analyzing the market. We strive to be better priced, more efficient and provide higher quality service than our competition. If you ever feel that is not the case please let our team know.
Sign up at www.poweredbydvora.com. Our DVORA coordinator will reach out personally to coordinate your date/time of service and will provide a permission to enter form for your signature.
We are insured for up to $1MM towards theft and $2MM towards damages.